Shipping policy
Shipping Policy
Thank you for shopping with Aeternus Wellness. This Shipping Policy outlines our shipping and delivery practices to ensure a smooth and transparent shopping experience for our customers.
Processing Time
Orders are typically processed and shipped within 1-2 business days after payment is received, excluding weekends and holidays. Please note that orders may be subject to delays during peak shopping seasons or due to unforeseen circumstances.
Shipping Methods
We offer several shipping options to meet your needs:
- Standard Shipping: Delivery typically takes 3-5 business days after the order has been shipped.
- Expedited Shipping: Delivery typically takes 1-2 business days after the order has been shipped.
- International Shipping: Delivery times vary depending on the destination country and customs processing times. Please note that international orders may be subject to additional customs duties and taxes upon delivery.
Shipping Rates
Shipping rates are calculated based on the weight and dimensions of the package, as well as the selected shipping method and destination. You can view the shipping rates for your order during the checkout process before completing your purchase.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your order by clicking on the tracking link provided in the email or by logging into your account on our website.
Lost or Damaged Shipments
In the rare event that your order is lost or damaged during shipping, please contact us immediately at support@aeternuswellness.com. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund for your order.
Change or Cancelation of Orders
If you need to change or cancel your order after it has been placed, please contact us as soon as possible at support@aeternuswellness.com. We will do our best to accommodate your request, but please note that orders may be processed and shipped quickly, and we cannot guarantee that changes or cancelations can be made once an order has been submitted.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at wellnessaeternus@gmail.com. We are here to assist you with any inquiries regarding shipping and delivery.